Customer Service

Shipping & Delivery
For products that are in stock, we ship within 24-72 hours from the time you place your order, and payment is received. We ship via Singpost, and their shipping tariffs apply, based primarily on the weight of your order. Customers will be unable to opt for the carrier of their choosing. We do not charge any "handling charges" on your order.
Exceptions to Our Shipping and Delivery Policy
The following exceptions will require extended shipment and/or delivery times:
Products that are normally stocked but that are temporarily out of stock;
Products that are not normally stocked and must therefore be specially ordered;
Items requiring special attention in adherence to legal and/or delivery service guidelines.
Under any such circumstances, you will be emailed regarding the specifics of your situation.
Delays in Shipping
On occasion, we may experience an unforseen delay in the shipment of your order. In such a case, you will be notified via email by When delayed shipments become ready to ship, we will email you unless you contact us and choose to cancel any portion of your order that has not been shipped.
Shipping Timeframes
Standard Shipping:Our standard method of shipping is Singpost ground shipping. You may expect to receive your order within 2-4 business days from the date of shipment.
PO Box Shipping:  We can not deliver to PO Boxes. During registration,, please be sure to provide us with a physical mailing address.
International Shipping: Our standard method of shipping is Singpost Airmail shipping. You may expect to receive your order within 4-8 business days from the date of shipment.
If Your Order Does Not Arrive On Time
If your order does not arrive within the specified delivery timeframe please let us know. On occasion, orders may become lost in transit, delivered to the wrong address, or consigned to a person other than yourself. . If for some reason, your delivery has not been received within the specified timeframe and cannot be located with the tracking information provided, please contact us using the "Contact Us" facility on our website.
Returns, Refunds & Exchanges
We want you to be thrilled with your new purchase. However, if you need to return an item, we're here to help. For obvious reasons, Electronic / Digital Downloads are unfortunately not refundable. If you want to return a physical item, you can ship, or bring, the item back to 95 Kallang Avenue, 05-00, AIS Industrial Building, Singapore, 339420, for a full refund, or exchange for another item of similar value. For eligible products, you have 3 calendar days from the time you receive your item(s) to initiate a return. Once we receive your item(s), a refund is initiated immediately. If you canceled a pickup item, and you were billed for the item, we initiate your refund immediately after you submit your cancel request. The way your refund is processed depends on your original payment method.
Privacy & Security
At, we are committed to protecting and maintaining your privacy. As part of our normal operations we may collect your personal information. This Privacy Policy describes the type of personal information we may collect and how we use, store and disclose this personal information.
This Privacy Policy applies to online privacy issues and therefore it is to be read as forming part of the Terms & Conditions of Use for our website. When you deal with, whether online or otherwise, Halo takes its privacy obligations seriously. Generally, will handle personal information collected online consistently with the way that it handles personal information collected offline.
This Privacy Policy is designed to tell you as much as possible about how uses and manages personal information provided to, or collected by We believe you should be made aware of our practices so you can make informed decisions about how you allow us to use your personal information. is bound by the terms of the Singapore Personal Data Protection Act 2012 (PDP).
In this ever changing world may, from time to time, review and update this privacy policy to take account of new laws and technology and changes to's operations. All personal information held by will be governed by's most recent policy. The most recent Privacy Policy will always be available on our website at, or by contacting us at the address below.
Any questions regarding this Privacy Policy or complaints regarding how we handle your personal information should be sent to’s Privacy Officer at 95 Kallang Avenue, 05-00, AIS Industrial Building, Singapore 339420
What kind of personal information does  collect and how does collect it? collects most information directly from you. Generally we collect this information to provide you with a range of products and services and so you can receive information on special offers, join our loyalty club, complete a survey or questionnaire, enter a competition or register to attend an event, seek employment, or communicate with by e-mail, telephone or in writing.
We may also collect personal information to assist in identifying ways in which can service you better, such as providing our products and services to you more effectively, and to assist our internal administration and operating including accounting, risk management, record keeping, archiving and staff training. 
In general, the type of personal information collects and holds could include (but is not limited to) name, address (postal and email), contact details, geographic location, gender, transaction details relating to your use of ’s products and services and any preferences you tell us about.
We may collect your personal information over the internet (including when you create an Account), over the phone, when you write to us or when you participate in a survey, questionnaire, competition or other marketing campaign.
How uses Personal Information may use your personal information for a variety of purposes in connection with providing you with  products and services and special offers available to members.
In general, uses personal information for the following purposes:
• to provide offers to persons who register an Account to receive information on opportunities to purchase products and services;
• to provide other products or services which are requested from ;
• to process and administer our dealings with you;
• to develop processes, products and services to better meet your needs;
• to help manage and enhance its products and services ;
• unless requested not to, to communicate with you regarding products and services promoted by us;
• unless requested not to, to send you marketing materials which promote's goods or services(including by way of electronic direct marketing activities)
• to provide people with ongoing information and advertising about 's products and services in which they may have an interest; and
• unless requested not to, may provide your personal information to related third parties for marketing purposes.
Where asks you to provide us with personal information, if you do not provide that personal information, may not be able to provide you with the relevant product or service.
If you have opted in to receive newsletters, communications or special offers from you may, in some circumstances, also receive newsletters, communications or special offers from related third parties. You can change your preference to receive communications from re opportunities to purchase  products, or receive Newsletters or other promotional information, at any time. If you are contacted by a third party, that third party’s opt out of receiving further communications will be governed by their privacy policy.  
Secure Online Transactions
If you purchase a product or service through our website, we process your credit card details securely over the Internet using RBS Worldpay, or PayPal's bank-grade data centres. RBS Worldpay and  PayPal are accredited Internet payment security system authorised as a third party processor for all major banks. With the combination of transaction performed under 128 Bit SSL Certificate on our website and a secure browser at your end, we take all measures to ensure that your credit card and anonymity are protected when you purchase online.
Links to Third Party Websites from operates one main website in relation to its products and services and general business. To the extent that contains links to sites operated by third parties and not related to products, services or events (“Linked Websites”), the Linked Websites are not controlled by We may collect personal information from the Website and Linked Websites in our role as website portal. However, we are not responsible for the privacy practices of those companies. Before disclosing your personal information to Linked Websites, we advise you to examine their privacy policies.
Use of Cookies through use cookies. Cookies are pieces of information that a website transfers to your computer's hard disk for record-keeping purposes. Most web browsers are set to accept cookies. However, if you do not wish to receive any cookies, you may set your browser to refuse them. In some instances this may mean you will not be able to take full advantage of parts of the Website. 
The use of cookies can enhance your enjoyment of what we offer, because they help us personalise your experience of Halomedia.asiaby providing information which is most relevant to your interests. Cookies provide us with aggregated information on how users interact and behave on, track which advertisements are effective and help us improve your experience on our website. Cookies do not personally identify you, but your browser. Cookies on may be dropped by us or nominated third parties to help us best customise your experience on and ensure our advertising campaigns remain effective and appropriate.
To whom might disclose Personal Information? may disclose personal information it collects about you for a variety of purposes in connection with providing its products and service and special offers to you (including to our agents, contractors or to a related company). may provide your personal information to:
• organisations who are sponsoring, organising or otherwise involved with or participating in a promotion, competition or survey; 
• other companies or individuals engages to perform functions on behalf of such as for production functions, processing credit card information, mailing of information or gifts/ offers/ prizes, printing functions, data analysis, data washing, telemarketing, research, and advertising; and 
• anyone you authorise to disclose personal information to. may decide to buy or sell assets which form part of or relate to its business. In any such transaction, personal information will usually be one of the transferred assets and will be disclosed to the purchaser.
Where we disclose personal information to third party contractors, agents or related companies, we take steps to ensure that those agents, contractors or related third parties:
• comply with the PDP when they handle personal information about you (regardless of whether they are a small business or would otherwise be exempt from the PDP); and 
• are authorised only to use personal information in order to provide the services or to perform the functions we require. 
Otherwise, we only disclose personal information if required or permitted to do so by law or if the disclosure is permitted under the PDP.
How does treat Sensitive Information?
In referring to 'sensitive information' means information relating to a person's racial or ethnic origin, membership of political bodies, religions, trade unions or other professional or trade association, sexual preferences, criminal record and health information.
If you decide to provide with sensitive information, it is's policy that this information will be used and disclosed only for the purpose for which it was provided or a directly related secondary purpose, unless you agree otherwise, or use or disclosure of this information is allowed by law.
Management and security of personal information
We take physical, electronic and managerial steps to ensure that the personal information we hold is secure from unauthorised access, destruction, use, modification or disclosure. We only permit your details to be accessed by authorised personnel and we educate our staff about their responsibilities under the PDP. 
Additionally, we take reasonable steps to destroy or permanently de-identify personal information when we no longer need it. We also impose strict requirements of security and confidentially on all third parties as to how they store, handle and deal with personal information. 
In striving to ensure that the security, integrity and privacy of personal information submitted to our site is maintained to the highest level,  regularly reviews and updates its security measures in light of current technologies. Unfortunately, no data transmission over the internet can be guaranteed to be totally secure and you need to be aware of this when using our website.
Anonymous transactions 
Where it is lawful and practicable to do so, customers may transact with without providing personal information. However, if we do not collect personal information about you at (without limitation) the point of a sale, transaction, registration of interest, registration for offer we will not be able to contact you in the case of an change in offer, event cancellation, venue change, or cease of offer, for example.
Non-customer information 
Sometimes, needs to collect personal information about individuals who are not Account holders or customers. This will usually arise where we collect the name and business contact details of a person who is the contact in a government agency or company with whom we deal. 's policy is to only use personal information collected from non-customers for the main business purpose for which it was collected.
Transborder data flows
Some of ’s third party contractors and service providers may perform some of their services overseas. For instance, a third party contractor may utilise a server hosted overseas as a method to send emails to customers. In all instances where this occurs, takes reasonable steps to ensure that all personal information is handled in a manner that is consistent with this Privacy Policy.
Updating Personal Information endeavours to ensure that the personal information it holds is accurate, complete and up-to-date. encourages you to contact it as soon as possible in order to update any personal information it holds about you. 's contact details are set out below.
You have the right to check what Personal Information holds about you
You have the right to obtain access to any personal information which holds about you and to advise us of any perceived inaccuracy. There are some limitations to this right set out in the Act, which mean that we can refuse to provide you access to that information in limited circumstances, including where granting you access might have an unreasonable impact on the privacy of other individuals, if the request is frivolous or vexatious; and if the information relates to anticipated legal proceedings.
To make a request to access any personal information holds about you, please contact in writing as set out below. will require you to verify your identity and specify what personal information you require. may charge a fee to cover the cost of verifying your application and locating, retrieving, reviewing and copying any material requested. If the personal information sought is extensive, will advise of the likely cost in advance and can help to refine your request if required.
Spam takes its obligations in respect of Spam very seriously and has a no tolerance policy when it comes to the sending of unsolicited emails.
As part of our policy, ensures that:
·        new subscribers give their consent to receive emails from us, including emails about our daily deals;
·        we send new subscribers a welcome email, and that email contains an unsubscribe option;
·        every group email we send to our customer base also contains an unsubscribe option.
When we are notified by someone that they wish to unsubscribe, they are unsubscribed automatically and within 48 hours of the unsubscribe option being activated (if not sooner).
If anyone has any difficulty in unsubscribing from our emails via the automatic unsubscribe facility, we ask that they contact via the details below, and we will investigate the reason for why the unsubscribe facility may not have worked, and arrange for the user to be unsubscribed as a matter of urgency.
How to contact 
If you would like to make an access request or wish to provide feedback about this policy, please contact by writing to Halo Media Asia. c/o Integrity Media Asia, 95 Kallang Avenue, 05-00, AIS Industrial Building, Singapore, 339420, or via e-mail to
The website is an online service owned and operated by Integrity Media Asia, 95 Kallang Avenue, 05-00, AIS Industrial Building, Singapore, 339420
Payment, Pricing & Promotions
We provide several different methods of payment for your order. In principle, we do not promote the use of credit cards, and would prefer to see the use of debit cards exclusively. However, our systems are set up to accept both debit, and credit, cards.  Electronic processing of payments is processed securely over the Internet using RBS Worldpay, or PayPal's bank-grade data centres. RBS Worldpay and  PayPal are accredited Internet payment security system authorised as a third party processor for all major banks. With the combination of transactions performed under 128 Bit SSL Certificate on our website and a secure browser at your end, we take all measures possible to ensure that your credit card and anonymity are protected when you purchase online.
If you would prefer not to use any form of electronic payment card, simply select the "Contact Us" option on the front page of the store, to arrange an alternate payment’ option. 
We will always strive to provide the best price possible on our website, but if you are able to find the same product, in the same condition, available from any other supplier at a lower price, and can substantiate that price in writing, we will beat that price by 5%.
All promotions that run on our website from time to time, are subject to a "while stocks last" provision, and we reserve the right to alter, or suspend, any promotion, at any time.
View Account & Orders
To view your account, simply select the "My Account" option on the front page of the store. Enter your user name and password in the blocks provided and select the "Login" button. Once in your account page, select your required option from the menu on the left hand side and follow the prompts.